Account Manager (Customer Success Department)
Your responsibilities
- Being the main post-sale partner for senior decision-makers at our active clients, keeping the relationship our Sales team builds,
- Building trusted, long-term relationships through regular calls, in-person meetings and external industry events across France,
- Planning and organising our own events for clients (e.g. meetups, workshops, networking events) to strengthen relationships and support growth,
- Managing and optimising digital campaigns for the largest retailers and brands in the French market,
- Preparing insightful reports that show business impact and open upselling and cross-selling opportunities,
- Monitoring client satisfaction, ensuring retention and driving contract renewals,
- Supporting financial controlling processes on client accounts, including invoicing follow-up and timely payments,
- Acting as the link between the French Sales team and the Customer Success team in Poland.
Our requirements
- 4+ years of experience in the client facing role,
- 2+ years of experience in Customer Success, Account Management or other client-facing roles in digital advertising, media or ad tech, including managing campaigns,
- Knowledge of digital advertising and the French retail market; an existing network is a strong plus,
- Native-level French and the ability to operate as a local in the French business environment; English at least at C1,
- Excellent Excel/Google Sheets/Google Slides skills; GA4 is nice to have,
- Strong analytical, communication and presentation skills; comfortable on the phone, face-to-face and at events,
- Proactive, independent, hands-on attitude with strong ownership,
- Based in Paris and available to work on-site, with regular travel to clients and events in France.
What we offer
- An award-winning organisation with a great product based on cutting-edge AI technology (Deep Learning),
- Close face-to-face collaboration with our senior Sales team in Paris and remote collaboration with our teams in Poland,
- A fast-growing international, creative and dynamic team in one of Europe's fastest-growing tech companies,
- An attractive salary and incentive structure based on experience, plus a training programme.